Privacy Policy

Information We Collect

When you interact with Rent My Home through our website, forms, email enquiries, phone calls, or property management services, we may collect personal information relevant to providing support and communication.

This information may include your name, phone number, email address, property details, tenancy information, or other information voluntarily submitted to us.

• Contact information submitted through enquiry forms.
• Property-related details provided for appraisals or management services.
• Communication records between users and our team.
• Basic website usage information through analytics tools.

How We Use Information

Rent My Home uses collected information to improve communication, provide property management services, respond to enquiries, and deliver a better overall user experience.

We may also use information to send updates regarding services, maintenance coordination, landlord support, tenancy matters, or important company announcements.

We only collect information necessary for legitimate business purposes and never request unnecessary personal details.

Data Storage & Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Information is stored securely using trusted digital systems and internal operational processes designed to maintain confidentiality and security standards.

While we work hard to protect your information, no online platform or digital transmission can be guaranteed to be completely secure at all times.

Information Sharing

Rent My Home does not sell, rent, or trade personal information to third parties for marketing purposes.

In certain situations, information may be shared with trusted service providers, maintenance contractors, legal advisors, or regulatory authorities where necessary to provide services or comply with legal obligations.

• Maintenance coordination and contractor communication.
• Tenancy-related processing and compliance requirements.
• Professional advisors assisting with operational matters.
• Legal or regulatory obligations under New Zealand law.

Cookies & Website Tracking

Our website may use cookies or analytics tools to improve website functionality, monitor traffic, and understand how users interact with our content.

Cookies help improve browsing performance and provide insights that allow us to continue improving the user experience.

Users can disable cookies through their browser settings if preferred, although some website features may not function correctly afterward.

Your Rights

You have the right to request access to the personal information we hold about you and request corrections where necessary.

If you would like to update, correct, or remove information from our records, you may contact our team directly using the details provided below.

We aim to respond to all reasonable privacy-related requests promptly and professionally.

Policy Updates

Rent My Home may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates published on this page become effective immediately upon posting. Users are encouraged to review this page regularly to remain informed about how information is managed.